Principal Customer Experience Engineer

Are you a customer-obsessed, AI-curious problem-solver who thrives in an inclusive, collaborative global team?

• Analyze and comprehend complex customer application architectures to identify and resolve feature and knowledge gaps
• Work collaboratively across CRE to utilize SRE practices to improve our systems, processes, and platform reliability
• Identify and implement top customer resiliency improvements to minimize outage impacts
• Collaborate with product teams to prioritize and drive platform improvements
• Lead efforts to improve individual customer experiences while scaling platform improvements

• Bachelor's Degree in Engineering, Computer Science, Information Technology (IT), Data Analytics/Science, Artificial Intelligence (AI), or related field AND 6+ years experience in technology industry, cloud, technical support, and/or customer experience engineering
• 1+ year(s) of customer facing experience
• Ability to meet Microsoft, customer and/or government security screening requirements are required for this role

• Health insurance
• Discounts on products and services
• Savings and investments
• Maternity and paternity leave
• Generous time away
• Giving programs
• Opportunities to network and connect

Our culture of growth mindset and empowerment are central to who we are and how we work