Manager, Customer Experience - Product

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

• Execute the Experience Management strategy for Specialty and Property Product Lines.
• Act as an ambassador and model the behaviors to drive outcomes and change.
• Contribute to continuous improvement/optimization of Travelers experience management transformation methodology, framework, best practices, tools, and training/coaching curriculum.
• Collaborate across the enterprise, product and chapter teams to achieve goals.
• Implement new or enhancements to existing processes and identify areas of opportunity.
• May support and/or launch journeys and continue the momentum of in-flight experience management journeys.
• Support chapter-level and product specific OKRs. Identify solutions to drive results and monitor effectiveness.
• Support driving Journey practices into the business lines and functions.

• Bachelor’s degree.
• Five years of experience in experience management, market research, user experience design, or experience analytics.
• Experience management mindset and knowledge of methodologies with the ability to apply it in the insurance industry.
• Strong data analysis skills with the ability to interpret trends and provide insight.
• General knowledge of processes of business functions supported and use of technology.
• Strong organizational and time management skills with the ability to manage multiple projects simultaneously and follow through to ensure timely completion.
• Excellent relationship building skills with the ability to work both independently and collaboratively with internal and external partners.

• Health Insurance
• Retirement
• Paid Time Off
• Wellness Program
• Volunteer Encouragement

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.