Station Services Specialist - PHX

Job Summary: All of Southwest’s People come together to deliver on our Purpose; Connecting People to what’s important in their lives through friendly, reliable, and low-cost air travel. The Station Services Specialist supports our Purpose by acting as a resource for administrative needs at our Phoenix (PHX) station. They will assist with all personnel functions, record maintenance, and identify opportunities to improve station performance and processes.

• Provides friendly service to and maintains positive relationships with all internal and external Customers
• Serves as a primary reference source to assist Leadership and Employees in resolving discrepancies or procedural problems utilizing knowledge of specialized function
• Oversight and application of all staffing, salary, attendance, and leave processes executed at the Station level, including leave tracking, roster management, bid management, etc., in accordance with applicable state and federal law, company policy, and labor agreements
• Authorship and distribution of station communication, Customer inquiry and complaint response, Leadership meeting minutes, etc.
• Identify areas to improve operational performance and business process through an understanding of operational insights, future needs, and root cause
• Maintains and archives historical records by documenting changes and revisions to materials such as memos, project files, presentations, spreadsheets, etc.
• Prepares references for users by writing operating instructions, memos, meeting minutes, etc.
• Responsible for maintaining the integrity of confidential, proprietary, and sensitive Company and personal information
• Must be able to meet any physical ability requirements listed on this description
• May perform other job duties as directed by Employee's Leaders

• Demonstrates strong written communication ability
• Demonstrates experience using Microsoft Office products - Word, PowerPoint, Outlook, and Excel proficiency required.
• Demonstrates ability to deliver high quality results when contributing as an individual or member of a Team, including when under tight time constraints and/or while dealing with competing priorities
• Self-motivated with the ability to complete sometimes non-routine tasks without direction
• Demonstrates good judgement when given confidential/sensitive information
• Possess an understanding of influencing strategies
• Clearly define problems/challenges using various techniques to analyze and weigh alternatives and propose solutions
• Exhibits the ability to listen actively and attentively, take notes, and organize materials to facilitate meetings
• Comfortable and articulate delivering formal communication, written and verbal, to various levels of the organization including Customers, subject matter experts, and Leaders
• Ability to visualize, articulate, and condense initiatives, problems, and concepts, into concise, easily understood updates and/or presentations
• Ability to organize and balance multiple concurrent initiatives/assignments while maintaining a high degree of accuracy, attention to detail, and timely delivery
• Own small scale projects which may include cross departmental participation
• Effectively follows Leadership direction

• Fly for free, as a privilege, on any open seat on all Southwest flights
• Southwest will help fund your Retirement Savings Plan with Company contributions up to 9.3% of your eligible earnings
• Potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan- when Southwest profits, you profit
• Competitive health insurance for you and your eligible dependents (including pets)
• Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.