Work From Home - Customer Service Coordinator - Estates

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• Answer customer inquiries and resolve issues in a timely and professional manner
• Provide excellent customer service and ensure customer satisfaction
• Work collaboratively with internal teams to resolve customer issues
• Maintain accurate records and reports
• Stay up-to-date on company policies and procedures
• Adhere to company values and mission
• Perform other duties as assigned

• High School Diploma, GED, or equivalent certification
• At least 2 years customer service or call center experience
• At least 1 year of experience using Google Suite or Microsoft Office

• Medical, Dental, Vision, Prescription coverage Day 1
• Flexible Schedule Options
• Paid Time Off
• Wellbeing offerings such as backup childcare and Mental Wellness support
• Tuition Reimbursement
• Paid Training and Development offered quarterly
• Flexible Spending Account
• Life Insurance
• Disability Insurance
• 401 K and Stock Purchase Plan

At Capital One, it’s important that our associates have the necessary skills and know-how to succeed in their roles and best serve our customers. For that reason, we invest heavily in both formal and informal learning development opportunities.