Engineer 3, Software Development & Engineering-8242

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• Contribute to a team responsible for identifying, diagnosing, and resolving software issues within the RDK (Reference Design Kit) platform
• Write and maintain scripts using C and C++ to automate tasks
• Perform data analysis using Python
• Troubleshoot issues in embedded systems using Linux OS
• Perform log management and system monitoring using Elasticsearch, Kibana, and Splunk
• Diagnose and resolve issues related to network protocols including TCP/IP, DNS, and DHCP
• Work with AWS
• Engage in proactive and reactive analysis of field issues, ensuring product quality by identifying and resolving key issues
• Create and maintain in-house tools that automate the triage process, contributing to streamlined operations
• Facilitate faster CPE firmware release rollouts with a focus on enhancing user experience
• Prioritize issues, set SLAs for Dev fixes, conduct QA validation, oversee release rollouts, and direct non-CPE issues to respective teams
• Conduct in-depth analyses of issues, including source code level analysis, to identify root causes and implement effective solutions
• Handle Incident Management, war rooms, and faster identification of the trigger components
• Collaborate with Development, Release Management, and QA teams
• Keep current with technological developments within the industry
• Monitor and evaluate competitive applications and products
• Review literature, patents and current practices relevant to the solution of assigned projects

• Bachelor’s degree, or foreign equivalent, in Computer Science, any Engineering, or related technical field, and two (2) years of experience writing and maintaining scripts using C and C++ to automate tasks
• Performing data analysis using Python
• Troubleshooting issues in embedded systems using Linux OS
• Performing log management and system monitoring using Elasticsearch, Kibana, and Splunk
• Diagnosing and resolving issues related to network protocols including TCP/IP, DNS, and DHCP
• Of which one (1) year includes working with AWS

• Paid Time off
• Physical Wellbeing
• Financial Wellbeing
• Emotional Wellbeing
• Life Events + Family Support

Make your mark at Comcast -- a Fortune 30 global media and technology company