Contact Centre Service Advisor - Newcastle
Sky
Newcastle, Tyne and Wear, United Kingdom
Full-time, 37.5 hours per week, 4-5 days per week
Posted Oct 28, 2025
Hybrid
Compensation
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About the role
Contact Centre Service Advisor - Newcastle
Responsibilities
- Take inbound calls from customers who might have a technical query or want to talk about billing or upgrading their package
- Learn about our products and how to have great conversations with customers
- Spend time understanding customer needs and recommend Sky products that will improve the customers viewing, online and/or mobile experience
- Be part of a supportive, fun, and friendly customer service team
- Work 37.5 hours p/w Mon-Sun with varied set shift patterns available
Requirements
- Brilliant listening skills
- A passion for problem solving
- An ability to empathise and understand customer needs
- A passion for delivering brilliant customer service
Benefits
- Individual Lifestyle
- Free Sky TV, along with discounted broadband, Sky Glass and mobile
- Cashback and discounts across hundreds of retailers
- Discounts and offers on Sky products for friends and family
- Private healthcare and Digital GP via Aviva
- Dental and other healthcare options
- Subsidised onsite gym and discounts on external gyms
- Cycle to work scheme
- Sky pension plan and Life Assurance
- Annual Sharesave scheme and long service awards
About the Company
Sky Careers | Jobs
Job Details
Salary Range
Salary not disclosed
Location
Newcastle, Tyne and Wear, United Kingdom
Employment Type
Full-time, 37.5 hours per week, 4-5 days per week
Original Posting
View on company website