Senior Content Designer - Digital CX

Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe’s leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.

• Deliver high-quality, intuitive content experiences across web and native platforms, aligned with business and customer needs.
• Champion the customer voice, ensuring content design reflects real needs and drives prioritisation.
• Consistently use customer insights and translate them into actionable content improvements.
• Work cross-functionally to shape journeys, guide stakeholders, and evolve content practices.
• Champion AI and utilise CMS tools to create, test, and optimise content.
• Experiment with LLMs, share learnings, and support wider adoption
• Align content with CX KPIs, SEO, WCAG guidelines and compliance, delivering measurable improvements to customer experience.

• Experience delivering high-impact, user-centred content across large-scale digital products working in content design teams across multiple initiatives
• Expertise in UX writing, plain language, inclusive content, and editorial standards.
• Advanced skills in Figma, Confluence, CMS platforms, structured content, and reusable components.
• Experience using research methods and online platforms e.g., Usertesting to conduct usability testing to understand customer needs, reduce friction and improve ease of use.
• Proficient in data analytics tools such as Adobe Analytics, with the ability to track success metrics, interpret user behaviour, and validate journeys.
• Clear, confident storytelling with adaptability and a growth mindset in fast-paced environments.

• Generous pension package
• Private healthcare
• Discounted mobile and broadband
• Wide range of Sky VIP rewards and experiences

At Sky, we don’t just look at your CV. We’re more focused on who you are and your potential. We also know that everyone has a life outside work, so we’re happy to discuss flexible working.