VP, Client Management - Chubb External Careers

The Vice President, Client Management – Pet Insurance leads the strategy and execution of client onboarding, retention, cross-selling, and engagement across our association, agency, financial institutions, and affinity partner channels.

• Serve as executive sponsor for key clients across agency, association and affinity segments.
• Develop and execute account strategies to drive acquisition, retention, expansion, and engagement.
• Build executive-level relationships with benefit decision-makers, brokers, and strategic partners.
• Lead quarterly business reviews and performance reporting with high-value partners.
• Ensure delivery of client-specific KPIs, including enrollment targets and engagement metrics.
• Identify and lead cross-sell opportunities to expand client programs with additional insurance products, plan enhancements, or value-added services.
• Partner with product and sales teams to develop tailored offerings for existing clients.
• Collaborate with Healthy Paw’s marketing team to design and execute group-specific campaigns that drive education, awareness, and conversion.
• Ensure delivery of open enrollment communications, employee/member engagement assets, and benefit fair support
• Guide client marketing strategies using performance data and industry best practices
• Innovate new client-facing communication tools and value reports to demonstrate impact

• Bachelor’s degree required; MBA or relevant advanced degree preferred
• 10+ years in client management, account leadership, or partnerships within insurance or B2B SaaS industries.
• Show proven leadership skills in collaborating with internal stakeholders to drive client engagement and ensure successful outcomes.
• Proven success leading client-facing teams in a high-growth or high-volume environment
• Demonstrated ability to influence C-suite executives and manage complex client relationships
• Strong project management and strategic planning skills
• Excellent communication, analytical, and leadership capabilities

• Comprehensive benefits package
• Discretionary annual incentive program
• 401k matching
• Health insurance
• Flight privileges

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients.