Bilingual Call Centre Representative

As a member of the Chubb Group of Insurance Companies, Combined Insurance offers products in North America. We take pride as a leader in the supplemental insurance industry with a solid financial base and a bright future.

• Provide excellent customer service to internal and external customers
• Investigate, own, and resolve customer inquiries
• Maintains confidentiality of client account information
• Meets or exceeds productivity and quality objectives
• Use problem solving capabilities to effectively resolve conflicts
• Take and support phone enrolments
• Ensure timely and accurate assignment of cases
• Produce literature fulfilment and notes to the adjustors
• To continue training/developing with all aspects of the job, product, and procedures

• 2 years of relevant work experience preferred
• Ability to multi-task, talking with customers while completing paperwork and system changes
• Excellent communication and Interpersonal skills
• Outgoing and engaging conversation skills
• Sales acumen a plus
• Effective listening and problem solving skills
• Professional demeanour
• Efficient in Microsoft Office
• Bilingual, English and French
• Excellent verbal communication skills (in both French and English) are necessary
• Must be detail oriented, analytical and possess excellent Customer Relations skills
• Must be licensed in Accident & Sickness, and Life or be willing to successfully obtain your Insurance licenses within the first 90 days with Combined Insurance

• Excellent customer service to internal and external customers
• Investigate, own, and resolve customer inquiries
• Maintains confidentiality of client account information
• Meets or exceeds productivity and quality objectives
• Use problem solving capabilities to effectively resolve conflicts
• Take and support phone enrolments
• Ensure timely and accurate assignment of cases
• Produce literature fulfilment and notes to the adjustors
• To continue training/developing with all aspects of the job, product, and procedures

Combined Insurance Canada has offices located nationwide with Sales Representatives in every province. Our continued growth means we aim to attract qualified professionals to join our corporate and regional offices in support of both our customers and our sales team.