Fraud & Recovery Project Delivery Manager

Fraud & Recovery Project Delivery Manager

• Effectively deliver improvement initiatives and projects globally for claims Recovery & Fraud functions
• Work in close collaboration with the regional leaders to support their change agenda
• Maintain project documentation including reporting, plans, risk register, Powerpoint communications and action trackers
• Challenge current processes and ways of working to identify improvement opportunities and drive positive change
• Support the business SMEs to drive outcome-based execution plans and then operationalize them with the wider Fraud & Recovery Operations COE
• Execute Global and International strategic initiatives to ensure we embed change
• Maintain strong stakeholder engagement and communication with a focus on collaboration
• Work with Global teams across Privacy, Legal, Compliance & Operational Risk Management (ORM) to ensure all recovery implementation is compliant
• In collaboration with Global Fraud & Recovery Operations COE, support in maintaining Recovery & Fraud policies, standards, and controls
• Supporting/delivering training where necessary
• Design and write regular communications for both internal stakeholders and senior claims leaders, utilising word and Powerpoint
• Responsible for project planning, status reporting, communication, project financials and issue/risk escalation on individual projects
• Work in close partnership with the Claims Operations functional areas - TPA Management, Vendor Management, Business Intelligence, GQA & claims operations to deliver recovery strategic objectives

• Proven experience in project delivery and the production of high-quality project deliverables
• Ability to communicate and influence at varying levels
• Knowledge of claims recovery and fraud or specialized functions gained from within the Insurance industry
• Proven track record as an effective change agent
• Strong business and process mindset and skills to influence and drive continuous improvement
• Self-motivating and the drive to work independently and within a global team

• 401k matching
• Health insurance
• Flight privileges
• Total Rewards Program
• Volunteer Time Off and Matching Grants

AIG is a global leader in commercial and personal insurance solutions