Manager, Process Manager - Debit Monitoring (Hybrid)

The Enterprise Payments (EP) Debit Operations team is seeking a dynamic Process Manager to support the Debit monitoring and resiliency function. The team is part of the Retail Bank line of business and is tasked with developing oversight of end-to-end payments operations, risk management, and operational resiliency for Debit payment types.

• Support the development and maintenance of processes for end-to-end EP Debit payments monitoring and resiliency.
• Work with stakeholders to produce weekly, monthly, quarterly, and annual reports on payment rail and business performance.
• Increase payment rail resiliency by mapping the payment ecosystem, identifying areas for improvement, recommending solutions to appropriate stakeholders, and following through to ensure implementation.
• Help ensure that Debit payment issues and events are identified and documented appropriately, escalating major risks and events to senior management when necessary.
• Analyze reporting to identify themes and trends across the organization and support resiliency efforts.
• Work to establish automated controls and alerting to ensure operational readiness by enhancing current monitoring processes.
• Support cross-functional collaboration with stakeholders and help develop resolution strategies for Debit-related issues and events.

• At least 3 years of experience in the financial industry
• At least 3 years of experience in process or project management
• At least 3 years of experience supporting, partnering and interacting with internal and external business clients
• At least 2 years of experience using Google Suite or Microsoft Office

• 401k matching
• Health insurance
• Long term incentives (LTI)
• Flight privileges

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws.