Principal Customer Experience Program Manager

Microsoft has an exciting opportunity for a Principal Customer Experience Program Manager in the Cloud + Artificial Intelligence (C+AI) Silver Networking Team

• Engage directly with customers to gather use cases, drive solution implementation, and ensure successful adoption of products/services
• Lead and coordinate cross-functional project teams (engineering, product, marketing, etc.) to drive complex programs from planning through launch
• Champion the “voice of the customer” internally, advocating for product or service changes that improve quality, usability, and reliability
• Communicate requirements effectively to partner and service teams to provide clarity needed to drive remediation, utilizing meetings, briefings, and escalations to support program activities
• Identify, assess, and mitigate risks throughout the program lifecycle, implementing change management strategies as needed
• You will help close deals by representing engineering stakeholder interests, leading the procurement of resources, and providing insights that enable complex, innovative product features
• You will also guide others to determine if customers have met conditions of success, rescope and revaluate complex projects, and identify improvements to evaluation tools and customer engagement methods

• Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 6+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience
• Security Clearance Requirements: Candidates must be able to meet Microsoft, customer and/or government security screening requirements are required for this role
• Citizenship & Citizenship Verification: This position requires verification of U.S. citizenship due to citizenship-based legal restrictions
• Track record of successfully driving mission critical, complex projects
• Experience shipping cloud services
• Relevant certifications (e.g., CISA, CISM, CISSP, CCAK, Azure and/or AWS Certifications)
• Understanding of Azure or AWS cloud computing services/deployment architecture (IaaS, PaaS, SaaS)
• A good understanding of networking concepts, including TCP/IP, DNS, routing, switching, and load balancing
• Demonstrated success in customer-facing scenarios involving network design, troubleshooting, or optimization

• Health insurance
• 401k matching
• Flight privileges
• Generous time away
• Maternity and paternity leave
• Savings and investments
• Discounts on products and services
• Opportunities to network and connect

Microsoft has an exciting opportunity for a Principal Customer Experience Program Manager in the Cloud + Artificial Intelligence (C+AI) Silver Networking Team