Broker Services Service Representative

Broker Services Customer Service Representative Job Description

• Troubleshoot and resolve policy and endorsement related production issues.
• Provide brokers web site access and navigational support.
• Answer Billing and Collections inquiries from brokers.
• Provide brokers with general product information.
• Additional special projects as required.

• Proven experience in customer service or support roles, preferably within a multi-channel environment.
• Strong understanding of web-based systems, with the ability to quickly learn and adapt to new tools.
• Demonstrated ability to troubleshoot system issues independently and escalate appropriately.
• Critical thinking skills with the ability to assess situations, identify problems, and implement solutions.
• Comfortable working in a fast-paced, performance-driven environment.
• Excellent communication skills—both written and verbal.
• Dependable and proactive, with strong organizational and time management abilities.
• Must have the ability to resolve conflict and customer complaints, as well as communicate directly with customers in a professional manner.

• Proven experience in customer service or support roles, preferably within a multi-channel environment.
• Strong understanding of web-based systems, with the ability to quickly learn and adapt to new tools.
• Demonstrated ability to troubleshoot system issues independently and escalate appropriately.
• Critical thinking skills with the ability to assess situations, identify problems, and implement solutions.
• Comfortable working in a fast-paced, performance-driven environment.
• Excellent communication skills—both written and verbal.
• Dependable and proactive, with strong organizational and time management abilities.
• Must have the ability to resolve conflict and customer complaints, as well as communicate directly with customers in a professional manner.

About AIG