Customer Experience Program Mgmt Specialist

Within the Azure Chief Product Office organization, the Customer and Field Experience (CFx) team is focused on supporting successful Azure adoption among top customers and strategic segments.

• Navigate the Microsoft organization, hierarchies, and use your knowledge of key business drivers and stakeholder priorities to influence peer groups and partner teams in other organizations.
• Leverage a standard approach to stakeholder engagement and connect people and processes in the relevant area to ensure the customer and partner experience integrates into business plans and decisions to drive impact.
• Drive and influence programs that impact customer satisfaction, such as customer capacity requests and product enhancement needs.
• Embed the customer voice into planning and decision-making within key programs.
• Support business planning activities, including prioritization, people resourcing, fiscal year budget planning, and Objectives and Key Results (OKR) management across multiple segments, audiences, and execution projects.
• Contribute to the development and execution of plans on customer and partner experience opportunities across regions and segments.
• Collaborate with relevant teams, such as Field and Engineering, on planning projects and reviewing possible opportunities to ensure plans progress in a timely manner.
• Embed the customer voice into Field process, planning, and skilling.
• Develop a point of view on what needs to change regarding customer and partner-related processes, systems, and products.
• Contribute to actionable and tangible customer and partner-related improvements.
• Drive measurable improvements to the Field’s ability to improve Azure customer experience.

• Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 4+ years experience in engineering, product/technical program management, data analysis, or product development
• OR equivalent experience.

• Industry leading healthcare
• Educational resources
• Discounts on products and services
• Savings and investments
• Maternity and paternity leave
• Generous time away
• Giving programs
• Opportunities to network and connect

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