Co-op, Customer Engagement and Loyalty (Spring 2026)

The Customer Engagement and Loyalty organization at Delta works to better understand and deepen our relationship with customers by offering them new ways to engage with the SkyMiles program and the Delta brand.

• Support the Travel Products team in correspondence with customers and partners to directly solve customer pain points
• Propose ideas for continuous improvement in processing and tracking effectiveness
• Implement improved tracking and analysis of customer feedback to produce actionable insights
• Participate in ad-hoc strategic projects to benchmark competition
• Evaluate Delta Travel Products platform for opportunities to improve customer experience
• Work across business units with various stakeholders in a professional setting
• Provide process engineering and/or internal consulting services

• Must be enrolled as a full-time student pursuing an undergraduate degree in a 4-year academic institution
• At least a 3.0 GPA on a 4-point scale
• Must be available to work on a full-time basis for 3 alternating semesters
• Must be able to work onsite in our Atlanta, GA office for the duration of the Co-op
• Self-motivated, eager to accept responsibility and learn new tools and processes
• Strong project management skills with the ability to manage multiple tasks and prioritize effectively in a dynamic environment
• Must demonstrate the ability to work on multiple assignments with strict deadlines and function effectively under pressure
• Strong organizational, problem-solving skills, and verbal/written communication skills are essential
• Excellent attention to detail and exercise confidentiality of protected information
• Candidate is team-oriented and highly supportive of continuous improvement methodologies
• Must be proficient in Microsoft applications (Word, PowerPoint, Excel, Outlook)
• Consistently prioritizes safety and security of self, others, and personal data
• Embraces diverse people, thinking, and styles
• Possesses a high school diploma, GED, or high school equivalency
• Is at least 18 years of age and has authorization to work in the United States

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Delta Air Lines, Inc. is an equal opportunity employer including disability/veteran.