EMEA Claims Operations Project Manager

EMEA Claims Operations Project Manager - Chubb External Careers

• Maintaining accurate and up to date reporting around efficiency gains and task allocation agreements with local clusters/countries, and claim savings resulting from the transformational Change Management.
• Determine if further discovery investigations are needed and assist with the development of solution design plans for those claims
• Project Management of significant EMEA Claims Transformation Projects / digital Initiatives across EMEA
• Build sustainable Claims Process Solutions in cooperation with all senior leaders
• Maintain effective communication to senior management of all levels
• Building strong Business Cases for financially sound decision making and Act as the link between the Operations, Claims and IT on a regional EMEA leadership level
• Build local process maps for the optimization of internal processes
• Responsibility and accountability for achieving the TOM design change goals for EMEA Claims
• Engagement with third parties and other Chubb functions to ensure synergies of scale and lean operations are guaranteed
• Delivery of feasibility studies where needed alongside the Ops senior management

• Professional experience in project management
• Preferably with knowledge in the field of claims but not essential
• Experience of lean, 6-sigma is a clear advantage
• Fluent in English, other languages desired but not essential
• Strong interpersonal skills & ability to deal with senior management on complex matters – where focusing on the main details for decision making is needed
• In-depth knowledge of the insurance industry & international insurance business
• Analytical thinking & excellent numerical understanding
• Accountability in own drive to implement ambitious goals in accordance with Ops manager
• Ability to independently develop strategies to achieve ambitious goals based on targets given
• Strong negotiation skills & communication skills in top management levels
• Experience in dealing with international matrix structures & corresponding decision-making processes is a must to be effective
• Willingness to travel (about 10% of the activity in the current scenario)

• Competitive salary
• Annual bonus
• Pension scheme
• 25 days annual leave
• Ability to purchase 5 additional days
• Private Medical cover
• Employee Share Purchase Plan
• Life Assurance
• Subsidised gym membership
• Employee resource groups
• 1 day annual Charitable leave
• Cycle to work scheme
• Employee Assistance program

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.