Application and Issuance Supervisor (LSR3)

We are dedicated to growing a culture of belonging through our values: Respect | Trust | Diversity | Inclusion | Equity. At the Department of Licensing (DOL), we recognize the importance of work life harmony and strive to create a culture where employees feel valued and respected. Our employees are trusted and encouraged to be a part of process improvements that impact their work, create value for our customers and help build trust in our government.

• Plan, assign and review the work of staff.
• Evaluate and verify application materials to ensure that they are complete and meet the requirements of the process.
• Ensure employees are meeting productivity standards and accuracy are within the defined error rate.
• Manage customer service activities.
• Write departmental procedures, develop training plans and provide technical assistance to customer service staff.

• Five (5) years of customer service experience involving public contact providing products and services, and/or explaining rules and regulations to customers.
• Up to two (2) years of relevant education may substitute year for year for experience.
• Experience must include two (2) years of experience interpreting and explaining rules, RCWs/WACS, policies and or procedures; must include the frequent application of techniques to ensure professionalism and mutual understanding.
• Experience leading or supervising a team which could include; interviewing, hiring, assigning and/or reviewing work, leading, mentoring, or coaching staff for personal and professional growth, setting expectations performance, or corrective action, and identifying training needs.
• Technical working knowledge and experience using Microsoft Office Programs such as Microsoft Office, Word, Excel, Outlook, and the internet.
• Experience working directly with stakeholders, individuals, and groups, responding to their questions and concerns.
• The ability to understand and follow agency values of respect, trust, diversity, equity and inclusion through behaviors and decisions.

• Benefits
• Retirement and Deferred Compensation
• Social Security
• Public Service Loan Forgiveness
• Holidays
• Sick Leave
• Vacation (Annual Leave)
• Military Leave
• Bereavement Leave
• Additional Leave

Come join us in changing the way government delivers services and help build a legacy of commitment to and excellence in diversity, equity, and inclusion!