Triage Agent

The Triage Agent prepares customer electronic products for repair. Their responsibilities include basic part replacement, cleaning, and preparation for shipment. They prepare and set up units which includes removing product from shipping cartons and lifting onto test racks.

• Drives a positive customer experience by building relationships and providing solutions to their needs.
• Completes serial and model verification as well as basic functionality testing to assist Repair Agents.
• Completes basic parts replacements.
• Completes final cleaning, unit preparation and verifies that repair units are ready to be shipped.

• Able to stand and sit for long periods of time
• Able to lift weight up to 50 pounds with or without accommodation
• Able to work in a non-climate-controlled environment

• Employee Assistance Program
• Employee discount
• 401(k) plan
• 40 hours paid time off
• stock purchase plan

At Best Buy, we create work environments where every employee feels like they truly belong and contribute to our shared purpose. We are one of the best companies for our customers and employees because we fully embrace people from all backgrounds and identities.