Inside Property Claim Representative Trainee

Inside Property Claim Representative Trainee – Travelers Careers

• Handles 1st party Property claims of low to moderate severity and complexity as assigned.
• Establishes accurate scope of damages for building and contents losses and utilize as a basis for written estimates and/or computer assisted estimates.
• Investigates and evaluates all relevant facts to determine coverage, damages and liability of first-party property claims under a variety of policies.
• Secures recorded or written statements as appropriate.
• Establishes timely and accurate claim and expense reserves.
• Determines appropriate settlement amount based on independent judgment, computer assisted building and/or contents estimate, estimation of actual cash value and replacement value, contractor estimate validation, appraisals, application of applicable limits and deductibles and work product of Independent Adjusters.
• Negotiates and conveys claim settlements within authority limits.
• Writes denial letters, Reservation of Rights and other complex correspondence to insureds.
• Properly assesses extent of damages and manages damages through proper usage of cost evaluation tools.
• Meets all quality standards and expectations per Knowledge Guides.
• Maintains an effective diary system and document claim file activities in accordance with established procedures.
• Manages file inventory to ensure timely resolution of cases.
• Handles files in compliance with state regulations, where applicable.
• Provides excellent customer service to meet the needs of the insured, agent and all other internal and external customers/business partners.
• Recognizes when to refer claims to Special Investigations Unit and/or Subrogation Unit.
• Performs administrative functions such as expense accounts, time off reporting, etc. as required.
• Provides multi-line assistance in response to workforce management needs; including but not limited to claim handling for Auto, WC, GL and other areas of the business as needed.

• Bachelor’s Degree preferred or a minimum of 2 years of work OR customer service related experience preferred.
• Demonstrated ownership attitude and customer centric response to all assigned tasks – Basic
• Verbal and written communication skills –Intermediate
• Attention to detail ensuring accuracy – Basic
• Ability to work in a high volume, fast paced environment managing multiple priorities – Basic
• Analytical Thinking – Basic
• Judgment/ Decision Making – Basic

• Health Insurance
• 401k matching
• Paid Time Off
• Wellness Program
• Volunteer Encouragement

Taking care of our customers, our communities and each other. That’s the Travelers Promise.