Customer Experience Data & Analytics Intern

The goal of the Customer Experience Data and Analytics internship is to attract and develop self-motivated individuals who are highly skilled and passionate about a career in analytics and customer analytics.

• Utilize customer and market data to identify challenges and create actionable solutions using a blend of business and technical skills.
• Identify, integrate, and structure complex data flows.
• Design and conduct explanatory analysis at the right level of complexity to produce relevant results for the business.
• Provide qualitative and quantitative data support to ensure accuracy of metrics.
• Validate, manipulate, and perform data analysis tasks.
• Collaborate with team members on projects as directed.
• Be prepared to work with relational databases, reporting systems, discovery tools, or pilot new proofs of concept.
• Perform other duties as assigned.

• Cumulative GPA of 3.0 or greater.
• Related internship/data work experience.
• SQL experience strongly preferred, experience with dashboarding, scorecard, or reporting tools a plus.
• Python and/or SAS literacy.
• Accountability: Strong track record of taking ownership and responsibility for actions and outcomes, performance, and results.
• Analytical and Critical Thinking: Demonstrated aptitude in identifying current or future problems or opportunities, analyzing data, synthesizing and comparing information to understand issues, identifying cause/effect relationships and exploring alternative solutions to support sound decision making.
• Change Management/Resilience: Ability to remain energized and focused in the face of ambiguity, change or strenuous demands.
• Customer Focus: Proven customer service skills with the ability to provide service excellence to internal or external clients.
• Emotional Intelligence: Demonstrated track record of self and social awareness, empathy and balances confidence with humility.
• Interpersonal: Excellent communication skills with the ability to actively engage with others while maintaining a positive attitude.
• Judgment/Decision Making: Capability of exercising sound judgment, making decisions and committing to a position.
• Leveraging Differences: Proven capacity to work with and include people from different backgrounds, experiences, cultures, races, etc. and view those differences as assets to be leveraged to accomplish business goals and objectives.
• Relationship Management: Strong relationship management skills including the ability to seek out, build, foster and maintain productive relationships, networks or alliances to meet goals and achieve results.
• Teamwork: Ability to work together in situations when actions are interdependent, and a team is mutually responsible to produce a result.
• Work Ethic: Possession of a strong drive to do what it takes to get the job done; inquisitive and demonstrates a strong willingness to learn.

• 401k matching
• Health insurance
• Flight privileges

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