Admissions Coordinator, RN - Rehab

The Admissions Coordinator II ensures accurate patient registration and financial clearance for hospital services by verifying insurance eligibility, securing authorizations, and collecting demographic and financial information. This role serves as a liaison between patients, physician offices, and internal departments, supporting account accuracy, denial prevention, and a positive patient experience.

Responsibilities not listed.

• 2-4 years of experience in patient access, registration, or healthcare-related administrative role required
• 2-4 years of experience with insurance verification and authorization required
• Strong knowledge of insurance verification, eligibility, and prior authorization processes
• Excellent customer service and interpersonal communication skills
• Proficiency in using registration and billing systems, as well as other healthcare-related software
• Strong problem-solving skills and ability to manage multiple tasks in a fast-paced environment
• Attention to detail and accuracy in data entry and documentation
• Understanding of patient privacy and confidentiality regulations (e.g., HIPAA compliance)
• Ability to collaborate effectively across departments to ensure efficient patient access and financial clearance

• Accurate patient registration and financial clearance for hospital services
• Verification of insurance eligibility, benefits, and authorization requirements
• Collaboration with physician offices, insurance companies, and case management staff
• Accurate collection and entry of patient demographic, financial, and insurance information
• Providing patients with written estimates of financial liability and addressing questions regarding coverage, costs, and payment options
• Utilizing the registration scanning system to maintain accurate records and ensuring documentation aligns with regulatory and organizational standards
• Verifying insurance coverage and eligibility, initiating pre-certifications for commercial insurance as required
• Assisting with resolving registration-related issues and escalating complex problems to the manager when necessary
• Collaboration with Eligibility Screening Services (ESS), Shared Service Center (SSC), and other departments to financially secure patients and improve denial reduction processes
• Supporting the Care Management and Medical Records departments in correcting patient account information as needed
• Generating and maintaining reports from the registration system to track registration accuracy, insurance verification, and denial trends
• Greeting patients, families, and staff with professionalism and respect, fostering a welcoming environment for all visitors
• Performing other duties as assigned