Night Shift Operations Manager

The Manager of Operations reports to the Director of Operations and is responsible for the operational activities of a variety of functional departments, distribution center(s), and/or facility(ies).

• Reviews and analyzes reports, records, and directives, and confers with managers/supervisors to obtain data required for planning activities, such as new commitments, status of work in progress, and problems encountered.
• Monitors and analyzes costs and prepares budgets.
• Responsible for managing quality, training, and process improvement resources to: ensure continuous improvement, drive process consistency to best practices, enhance customer satisfaction, and maintain compliance with regulatory requirements / company key objectives.
• Supervises personnel responsible for quality/continuous improvement, training, and projects.
• Development of a continuous improvement culture which utilizes Lean Six Sigma tools and methodology to solve problems; established data driven measurements and goals; generates ongoing awareness of current quality performance; fosters involvement of employees to actively propose solutions to improve quality
• Implements process controls to reduce variation and create process consistency.
• Develops and manages a DC training program and a project team to improve efficiency and standardize processes to best practices.
• Enhances customer satisfaction levels through investigations of concerns to root cause and communicating the investigation findings, corrective and preventative actions taken through Quality Reports / Corrective Action Reports.
• Provides support for maintaining compliance to government requirements (FDA, OSHA) and regulatory requirements (McKesson safety, security, regulatory assessments)
• May evaluate current procedures and practices for accomplishing department objectives and develops and implements improved procedures and practices. Gives work direction, resolves problems, and sets deadlines to ensure timely completion of work.
• Provides back up support for the Inventory Manager.

• Degree or equivalent experience. Typically requires 9+ years of professional experience and 1+ years of supervisory and/or management experience
• 4+ years of distribution operation experience, including 2+ years of managerial/supervisory experience, is strongly preferred
• 1-2 years’ of progressive work experience in QC/QA and process improvement is preferred
• A combination of education and experience may be considered
• Six Sigma certification and/or experience in other lean process management programs is a strong asset
• Intermediate computer proficiency in the MS Office suite
• Exposure to WMS (or other transportation, inventory, and shipping systems), SAP, labor management systems, ADP, and Workday is strongly preferred
• Superior and effective business/technical communication skills (verbal and written) with the ability to relay information and promote trust and collaboration
• Demonstrated experience leading, coaching, training, and mentoring a team to success
• Experience in presenting various data or information in small and large settings
• Strong problem solving, analytical, and decision-making skills
• Experience with data analysis and statistics
• Project management certification or experience is an asset
• Must be poised under pressure with the ability to organize, multitask, respond, problem solve, and prioritize in a fast-paced deadline driven environment
• Strong focus on customer service and commitment to customer satisfaction (internal and external stakeholders)
• Physical Requirements: May be required to pitch in and assist with distribution operations as per business needs - may be involved in lifting, bending, and walking distances within the DC.

• 401k matching
• Health insurance
• Flight privileges

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve — we care.