Claims Process Analyst - Service Programs

Claims Process Analyst - Service Programs

• Collaborate with claims team and relevant stakeholders to understand operational pain points, particularly related to the handling of bordereaux and bulk claims.
• Analyze existing end-to-end claims processes, workflows, and data handling practices to identify inefficiencies, bottlenecks, and improvement opportunities.
• Design and implement solutions that streamline manual processes, including automation using Excel macros, formulas, or Power Automate.
• Standardize the way bordereaux are reviewed, reconciled, and approved for payment, ensuring accuracy, completeness, and compliance with AIG’s claims handling guidelines, ensuring timely resolution.
• Document process changes and provide training to claims team.
• Support the implementation of best practices and continuous improvement initiatives across the team.

• Proven experience in a process analyst, operations analyst, or business analyst role (experience in insurance or claims is preferred).
• Advanced proficiency in Excel, including use of pivot tables, formulas, and VBA/macros.
• Familiarity with Power Automate or other data automation tools is highly desirable.
• Strong problem-solving skills, with a structured and analytical approach
• Ability to communicate clearly with both technical and non-technical stakeholders
• Comfortable working with large datasets and ensuring data quality
• Self-motivated and able to work under pressure with a high level of responsibility.

• 401k matching
• Health insurance
• Flight privileges

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks.