Digital Cloud Solution Architect

At Small Medium Enterprises and Channel (SME&C), we are leading a fast-growing, Artificial Intelligence (AI)-powered global sales team, one that is deeply driven by customer success. By uniting our Small Medium Business, Corporate, Strategy, and Partner teams, we are unlocking the largest customer opportunity, backed by the industry’s most significant investments.

• Engages with and reaches out to customer technical decision makers with coaching from others.
• Develops understanding of current customer context and anticipates next steps.
• Drives technical wins or portions of technical wins with support from peers.
• Engages other resources, leveraging basic resource knowledge, for key areas of technology as needed to overcome technical blockers on assigned technology set.
• Engages in partner sell-with scenarios by contributing to the facilitation of technical engagements and partnering with colleagues to manage the sales process.
• Reviews customer interactions and raises and acts on competitive information to account teams to contribute to development and landing of compete strategies.
• Learns about and uses existing demonstration assets.
• Contributes to demonstrations of solutions based on specific Microsoft products through initial engagements and coaching from senior colleagues.
• Leverages partner/customer teams as needed to prove product capabilities and integration into customer environment.
• Reviews partner demonstrations and provides feedback to ensure alignment with Microsoft standards.
• Assists team members to monitor, analyze, or implement action plans to promote customer usage of key/prioritized Microsoft solutions/products that support customer’s business outcomes.
• Collaborates to build aligned customer timelines that capture sponsorship and projects tied to technology outcomes that add customer value.
• Acts as the Voice of the Customer by driving awareness of new feedback, blockers, insights, resources, etc. (e.g., OneList, End Customer Investment Funds) items across communities so they can be added and prioritized.
• Executes according to rhythm of business, captures insights, and uses available tools to drive success of Microsoft cloud solutions by contributing to engagements that others own.
• Drives One Microsoft mindset.
• Consumes and leverages readiness materials (technical and professional) to expand domain knowledge and practices expertise by communicating with customers, partners, and senior colleagues.
• Builds own awareness of digital transformation sales methodologies (e.g., challenger sales).
• Participates as a member in the Microsoft tech community, attends community calls, sessions, hackathon, etc. and participates in external architect community events (e.g. conferences, seminars, technical meetups).
• Ensures customer technical teams are aware of and leveraging available skilling programs (e.g. ESI or other digital architect led workshops).

• Bachelor's Degree in Computer Science, Information Technology, Engineering, or related field
• OR Relevant certifications from Microsoft or competitive platforms of technical architect, technical consulting, design and implementation technical sales experience
• OR 2+ years experience in technical architect, technical consulting, design and implementation, and/or technical sales
• OR equivalent experience
• Experience working as a trusted technical advisor or managing business relationships in technical sales, consultative sales or technical solutions
• Preferred Qualifications
• Bachelor's Degree in Computer Science, Information Technology, Engineering, or related field AND 2+ years experience in technical architect, consulting, design and implementation, and/or sales
• 1+ year(s) experience with cloud-based solution designs, migrations and management of technology

• 401k matching
• Health insurance
• Flight privileges
• Discounts on products and services
• Savings and investments
• Maternity and paternity leave
• Generous time away
• Giving programs
• Opportunities to network and connect

SME&C is more than a sales organization, it’s a culture of innovation, opportunity, and inclusivity. Here, you’ll be part of a diverse, performance-focused, and customer-obsessed team where collaboration, connection, and continuous learning fuel everything we do.