Public Benefits Specialist 4 - Lead Worker

No detailed description available.

• Assign work to Public Benefits Specialists and support the office’s daily workflow to ensure timely processing of cash, medical, and food benefits.
• Conduct audits and case reviews, identify error trends, and recommend training or process adjustments.
• Provide real-time coaching, policy interpretation, and technical guidance to staff at all experience levels.
• Assist with complex eligibility determinations, including resolving case discrepancies, overpayments, and benefit corrections.
• Investigate and resolve customer complaints, escalations, and case errors by analyzing information and collaborating with internal and external partners.
• Conduct interviews, determine eligibility for services, and handle complex financial, medical, and food assistance cases with precision.
• Support staff in using our software applications, such as; ACES, ACES Online, Barcode, e-JAS, ICMS, Washington Health Plan Finder, and Washington Connections.
• Serve in a stand-in capacity when the supervisor is away, participating in discussions, offering case consultation, and supporting daily operations.
• Participate in outreach, cultural competency efforts, and community-based activities that strengthen service access and awareness.

• Twelve months of experience as a Public Benefits Specialist 3.
• OR A bachelor’s degree or higher AND twelve months of experience as a Public Benefits Specialist 2 determining eligibility for public assistance or long-term care services.
• OR Five years of combined higher education and/or equivalent experience may substitute for degree and PBS work experience requirements.

• Benefits
• Quality review
• Coaching and support
• Analytical thinking
• Clear communication
• Conflict resolution
• Technical proficiency
• Adaptability and steadiness
• Commitment to service

The Economic Services Administration's (ESA) Community Service Division (CSD) is seeking a Public Benefits Specialist 4 to serve as a lead worker at the Kennewick Community Services Office.