Client Services Executive Inwards-German Speaker

Do you consider yourself analytical and good at communication? And do you fancy to learn more about the insurance industry? Then your next adventure might just start at Chubb in Madrid! In this role you will provide Account Management Services to Global Accounts incoming to Chubb EMEA from our Worldwide Multinational network. You will be responsible for the issuance and delivery of policy documentation for renewal and new business, endorsements and associated administrative within Chubb’s agreed standards across by adopting the 'right first time' principle (100% data quality checking prior to issuance & booking). The role also involves working closely with Global Service teams across the Chubb Global Network, Underwriting, Credit Control, and other internal stakeholders where required.

• Provide Account Management Services to Global Accounts incoming to Chubb EMEA from our Worldwide Multinational network
• Issue and deliver policy documentation for renewal and new business, endorsements and associated administrative within Chubb’s agreed standards
• Work closely with Global Service teams across the Chubb Global Network, Underwriting, Credit Control, and other internal stakeholders where required
• Actively listen to Underwriters, Clients, Brokers, and other external parties to understand their needs and concerns
• Demonstrate attention to detail by adhering to the 'right first time' principle, ensuring 100% data quality checking prior to issuance and booking
• Support Chubb’s business development and client relationship activities by fulfilling customer requests and resolving service matters
• Manage multiple responsibilities, such as policy documentation issuance and account handling, by effectively multi-tasking and prioritizing tasks
• Ensure operational excellence by issuing all handled programs and policy documentation to agreed service standards and corporate guidelines
• Measure and evaluate the effectiveness of service delivery to ensure it meets desired standards and agreements
• Structure your time effectively to accomplish work, projects, and goals, such as policy documentation and account management
• Resolve issues by diagnosing problems and implementing effective solutions, utilizing your problem resolution and decision-making skills
• Actively participate in transformation, digital or not, to ensure continuous improvement of procedures, contributing to the overall enhancement of service delivery and operational efficiency

• Additional European language German & English is a must
• Professional language skills in any other European language is desirable
• Previous experience in an underwriting support role is a plus
• Insurance background is preferred
• Competent in Microsoft Office – especially Excel
• Strong customer service skills and customer centric attitude
• Strong attention to detail and the desire to deliver and improve quality
• Problem resolution and decision-making skills
• Ability to work in a team environment as well as on own initiative

• 29 days of vacation a year
• 2 days working from home option + additional flexible days
• Working from home allowance
• Entry time flexibility
• Private medical insurance
• Life and accident insurance
• Meal allowance
• Pension plan
• Stock purchase plan
• Flexible compensation scheme
• Gympass
• Employee assistance program
• Comprehensive Learning & Development offer

Chubb is the world's largest publicly traded property and casualty insurance company. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. As an underwriting company, we assess, assume and manage risk with insight and discipline. We service and pay our claims fairly and promptly. The company is also defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb maintains executive offices in Zurich, New York, London, Paris and other locations, and employs approximately 33,000 people worldwide. Additional information can be found at www.chubb.com