DataOps Service Delivery Manager

The DataOps Service Delivery Manager is accountable for ensuring effective delivery of services by Managed Service Providers (MSPs) to meet or exceed business expectations. Responsibilities include monitoring service execution, ensuring compliance with service levels, coordinating cross-vendor issues, approving root cause analyses, identifying service improvements, and validating adherence to corporate guidelines. Qualifications require a BS in Computer science, engineering or related field, or equivalent, plus 5+ years of IT service delivery management and Data Operations leadership experience, with a preference for healthcare provider industry background.

• Accountable for service delivery by Managed Service Provider
• Ensures effective delivery of services to meet business expectations
• Monitors service execution to ensure agreed service levels
• Proactively measures service performance
• Serves as initial point of escalation for significant incidents
• Coordinates and mediates cross-vendor/internal team issues
• Ensures compliance with service levels and contractual obligations
• Plans for impact of corrective actions and associated implications
• Reviews and approves root cause analysis for systemic issues
• Identifies need, reviews, and approves service improvement plans
• Reviews and approves capacity planning reports
• Participates in joint planning activities
• Validates adherence to corporate architectural guidelines and standards

• BS in Computer science, engineering or related field or equivalent combination
• 5+ years of experience with IT service delivery management
• 5+ years of experience in leading multi-disciplinary Data Operations support functions
• Strong understanding of best-in-class and emerging technologies
• Extensive experience in vendor interaction, negotiation and management
• Healthcare provider industry experience preferred
• High School diploma equivalency with 3 years of cumulative experience or Associate's degree/Bachelor's degree with 2 years or 7 years of job-specific experience

• Paid time off (PTO)
• Various health insurance options & wellness plans
• Retirement benefits including employer match plans
• Long-term & short-term disability
• Employee assistance programs (EAP)
• Parental leave & adoption assistance
• Tuition reimbursement

Ascension is a team of over 134,000 individuals committed to a Mission of serving others and providing compassionate, personalized care. The organization offers inclusive culture, continuing education programs, career coaches, and benefit offerings to support associate growth and development.