IT Technical Trainer-Cloud Operations + Innovation

IT Technical Trainer-Cloud Operations + Innovation

• Align learning preparation with relevant metrics for measuring success (e.g., cloud consumption, survey feedback).
• Build awareness of the latest features, technologies, and processes and incorporate those into current learning experiences to ensure quality learning environment and delivery.
• Deliver single to multi-day training or other learning experiences in-person or virtually with minimal supervision leveraging a variety of delivery methods, including presentations, discussions, labs, and simulations, to deliver training.
• Use digitally enhanced instructor-led resources to effectively deliver technology-based learning experiences that prepare our IT technicians for local qualifications.
• Apply classroom management techniques such as flexible learning, behavioral reinforcement, and time management to reinforce learning while engaging with learners to ensure content and concepts are understood and aligned with operational goals.
• Create a friendly, supportive environment and encourage learners to ask questions; monitor the progress of learners to appropriately reinforce important learning; participate in hands-on lab activities to further build upon learning; and provide course content feedback to broader Learning Team using appropriate internal team channels as necessary to ensure consistency and relevance across our curriculum portfolio.

• Bachelor's Degree AND 2+ years training, education, information technology (IT), cloud systems, datacenter environments, server environments, or computer technologies experience OR equivalent experience.
• 2 Years hands-on experience in data centre operations, including hardware installation, component replacement, and system troubleshooting
• 2 Years experience in conducting live demonstrations, simulations, and assessments
• 2 Years experience of designing and deliver technical training solutions for hands-on learning
• Ability to adapt training methods to different learning styles and skill levels

• 401k matching
• Health insurance
• Discounts on products and services
• Generous time away
• Giving programs
• Opportunities to network and connect

Microsoft’s Cloud Operations & Innovation is the engine that powers our cloud services. As an IT Technical Trainer you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform.