Enterprise Technology Solutions Agile Delivery Lead

Travelers is seeking a Director, Delivery Lead to join our Enterprise Technology Solutions (ETS) organization as we grow and transform our Agile landscape

• Optimize the flow of valuable solutions in a multi-team environment
• Plan and facilitate Program Increment planning events
• Design and improve demand intake, prioritization, and delivery workflows
• Manage dashboards, ServiceNow enhancements, and delivery reporting
• Drive consistency and visibility across value streams
• Track blockers, risks, product ownership health, and cross-team coordination
• Optimize the flow of work and help the Circle/Program creatively solve problems
• Build feedback loops through cross-team reviews and engage all key stakeholders
• Drive relentless improvement through multi-team retrospectives, metrics, assessment analysis, and other means
• Escalate and track risks and impediments to eliminate systemic waste
• Create transparency into the progress of cross-team work through visible boards, operational metrics, forums, dashboards, etc.
• Manage cross-team dynamics
• Coordinate team building and cross-team communication
• Promote and teach effective software delivery practices
• Provide input on resourcing to address critical bottlenecks
• Perform other duties as assigned

• Bachelor’s degree preferred
• Five years of experience in an agile/execution role delivering technology solutions on a demanding schedule
• Experience with ServiceNow Enterprise Agile Planning capabilities and Jira
• Experience working with various Agile methodologies such as Scrumban, Scrum, or Kanban
• Programming/development experience preferred
• Strong technical knowledge and a deep strategic mindset preferred
• Proven analytical skills and experience making decisions based on hard and soft data preferred
• Strong knowledge of the line of business with the ability to develop and leverage business and/or vendor partnerships

• Health Insurance
• 401k matching
• Retirement
• Paid Time Off
• Wellness Program
• Volunteer Encouragement

Taking care of our customers, our communities and each other. That’s the Travelers Promise