Top Customer Solutions Developer, Mission Critical Services

The Mission Critical Services team’s focus on rapid incident response, solutions, and customer-centric supportability helps avoid issues and improves the resiliency of customer mission-critical environments deployed on Google Cloud Platform (GCP).

• Work with customers on their production deployments to resolve issues and achieve product readiness and availability.
• Triage and manage technical escalations, including platform outages, technical issues, and executive concerns.
• Develop understanding of Google Cloud's product technology and architectures by troubleshooting, reproducing, and determining the root cause for customer-reported issues, building tools, and diagnosis.
• Act as consultant and subject matter expert for internal stakeholders in software, sales, and customer organizations to resolve technical deployment obstacles and improve Google Cloud.
• Understand customer issues and advocate for their needs with internal teams, including product and software teams, to find ways to improve the product and drive production.

• Bachelor's degree in Science, Technology, Engineering, or equivalent practical experience.
• 3 years of experience troubleshooting and advocating for customers' needs, triaging technical issues, or in software development.
• Experience creating content for technical audiences (e.g., developer documentation, industry white papers, computer science course material, or IT administration playbooks).
• Experience writing, reading, and debugging code in Java, C, C++, Python, Go, or JavaScript.
• Experience with network troubleshooting, including one tracing tool (e.g., traceroute or mtr) and one packet capture tool (e.g. tcpdump or Wireshark).
• Preferred qualifications: Experience working with distributed systems, and cloud services and infrastructure.

• Health insurance
• 401k matching
• Flight privileges

Google Cloud accelerates every organization’s ability to digitally transform its business and industry.