Technical Support Engineer

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture.

• Acts as an advisor to the customer and handles complex, repeatable, or escalated cases
• Creates technical articles or knowledge base (e.g., edits or creates news/knowledge-base articles)
• Provides best practices and education to ensure customer understands the problem
• Performs complex product troubleshooting and remediation when needed
• Works alongside the development teams to drive incident resolution for configuration, code, or other service deficiencies impacting customers

• Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 3+ years of technical support, technical consulting experience, or information technology experience
• Business Level Fluentcy in english
• 3 + years of experience in technical support in an enterprise level environment
• 2 + years of experience working with Microsoft Defender for Office, Microsoft Defender for Endpoint, or Office 365 (Exchange Online, Security & Compliance, Cloud Identity)

• Health insurance
• 401k matching
• Flight privileges
• Discounts on products and services
• Generous time away
• Maternity and paternity leave
• Savings and investments
• Opportunities to network and connect

Microsoft is an equal opportunity employer