Issue Resolution Analyst

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. We are looking for Issue Resolution Analyst to join our Customer Service division. You will be resolving and addressing inquiries related to operational workflows within our products.

• Reviewing and resolving issues reported by our clients and internal stakeholders
• Provide resolution that impacts processes across operations to optimize processes and prevent future issues
• Adhere to SLAs and SLCs of the team
• Contribute constructively to achieve business goals of the team

• Any Bachelor’s degree is preferred
• Minimum 2+ years of professional experience, US healthcare experience preferred

• 401k matching
• Health insurance
• Commuter support
• Employee assistance programs
• Tuition assistance
• Employee resource groups
• Collaborative workspaces

athenahealth is a healthcare technology company that is committed to creating a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.