Strategy and Operations Manager

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. The Customer Success Business Operations team delivers insights and impact across Customer Success through defining, implementing, and monitoring key performance metrics; driving operational excellence, and enabling the execution and development of the Customer Success strategy.

• Define and report on key performance metrics
• Drive operational excellence
• Enable the execution and development of the Customer Success strategy
• Analyze and work with complex data to extract business insights
• Participate in the annual planning process
• Help set Customer Success team and individual goals
• Design capacity model improvements and identify cross-functional dependencies

• Bachelor's Degree in Business, Finance/Accounting Operations/Supply Chain/Engineering
• 4 to 6 years of experience in financial services, management consulting, corporate finance/strategy, analytical/business process improvement, or operations strategy
• 2+ years of strategy consulting firm experience preferred
• Experience in managing broad transformational or complex projects
• Familiarity and comfort using data visualization programs (Power BI, Tableau, Tableau CRM)
• Experience serving as business partner to or regularly interacting with c-suite and executive leadership teams
• Healthcare industry experience preferred, but not required
• Experience working with large and complex data sets a must

• 401k matching
• Health insurance
• Flight privileges
• Tuition assistance
• Employee resource groups
• Collaborative workspaces

athenahealth is a leading healthcare technology company that offers IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.