Senior Supervisor Customer Service

The Service Sr. Supervisor is an intermediate position responsible for supervising the daily workflow of a Customer Service team

• Lead and develop a team of 15-25 care professionals
• Develop leaders and their skill set
• Evaluate team's performance
• Create and execute realistic action steps
• Drive organizational change
• Achieve team performance excellence
• Recruit, hire and build a team
• Fulfilling the clients' necessities
• Assess risk
• Supervise the activity of others

• 2-5 years of relevant experience in a Customer Service role
• Proficient project management skills
• Effective written and verbal communication
• Influencing and relationship management skills
• Proficient with Microsoft Office

• 401k matching
• Health insurance
• Flight privileges

Discover your future at Citi