LCD-ES BENEFITS TECHNICIAN-TELEWORK
State of Washington
Multiple Locations, Washington, U.S.
Full-time, Permanent
Posted Jan 09, 2026
Remote
Compensation
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About the role
Provide customer service on a large volume of inbound and outbound customer contacts via phone, emails, and secure messages regarding Paid Leave and WA Cares program requirements, eligibility criteria, and services available.
Responsibilities
- Provide customer service on a large volume of inbound and outbound customer contacts via phone, emails, and secure messages
- Respond to routine and complex inquiries from claimants, their representatives, employers and/or businesses
- Maintain confidentiality in the service performed in accordance with laws, policies, and procedures
Requirements
- Customer service experience
- Problem-solving skills
- Attention to detail
- Ability to work in a fast-paced environment
Benefits
- Paid leave
- Health insurance
- Paid family and medical leave
- Paid sick leave
- Retirement plan
- Flexible work schedule
About the Company
State of Washington Job Opportunities | Work that Matters
Job Details
Salary Range
Salary not disclosed
Location
Multiple Locations, Washington, U.S.
Employment Type
Full-time, Permanent
Original Posting
View on company website