Customer Record Support Supervisor (CSS4)

Benefits

We are dedicated to growing a culture of belonging through our values: Respect | Trust | Diversity | Inclusion | Equity. At the Department of Licensing (DOL), we recognize the importance of work life harmony and strive to create a culture where employees feel valued and respected. Our employees are trusted and encouraged to be a part of process improvements that impact their work, create value for our customers and help build trust in our government. Our Programs and Services Division (PSD) is seeking a Customer Service Support Supervisor to assist in leading their Customer Record Support Unit. As one of the most visible state agencies and the second-largest revenue generator in Washington State, we engage with over 6 million residents each year and collect nearly $3 billion in taxes and fees. We understand that our services are vital to the daily lives of our customers, enabling them to live, work, drive, and thrive. We take this responsibility to heart and are dedicated to providing equitable and meaningful access to our services for every resident. If you are skilled in managing competing priorities and are ready to use adaptive leadership to direct a dynamic team, we encourage you to apply today! Duties As the Customer Record Support Supervisor, you will have the opportunity to support your team while contributing to a culture where employees feel valued and respected. Relying on your attention to detail, you will ensure balanced workloads and review your team’s completed work for accuracy. With a people-centered approach, you will provide consistent feedback, coaching, and assistance to your staff as they provide excellent customer service by ensuring our records are accurate. Your work in this role will have a direct impact on our ability to fulfill our purpose of helping every Washington resident live, work, drive, and thrive. Some of what you will do: Plan, assign and review the work of staff. Evaluate employee performance and prepare performance assessments. Assess training needs of staff and arrange or provide instruction. Assign, Review, and process executive level correspondence. Assist in interpreting licensing laws, federal regulations and guidelines, WACs, legislation, internal policies and procedures. Conduct stakeholder outreach regarding tow truck operations, Washington State Patrol, Department of Transportation, and Department of Social Health Services updates.

• Plan, assign and review the work of staff.
• Evaluate employee performance and prepare performance assessments.
• Assess training needs of staff and arrange or provide instruction.
• Assign, Review, and process executive level correspondence.
• Assist in interpreting licensing laws, federal regulations and guidelines, WACs, legislation, internal policies and procedures.

• Four (4) years of experience providing assistance to clients/customers regarding inquiries, complaints or problems.
• The ability to understand and follow agency values of respect, trust, diversity, equity, and inclusion through behaviors and decisions.

• Insurance Benefits
• Retirement and Deferred Compensation
• Social Security
• Public Service Loan Forgiveness
• Holidays
• Sick Leave
• Vacation (Annual Leave)
• Military Leave
• Bereavement Leave
• Additional Leave

We are dedicated to growing a culture of belonging through our values: Respect | Trust | Diversity | Inclusion | Equity. At the Department of Licensing (DOL), we recognize the importance of work life harmony and strive to create a culture where employees feel valued and respected. Our employees are trusted and encouraged to be a part of process improvements that impact their work, create value for our customers and help build trust in our government. Our Programs and Services Division (PSD) is seeking a Customer Service Support Supervisor to assist in leading their Customer Record Support Unit. As one of the most visible state agencies and the second-largest revenue generator in Washington State, we engage with over 6 million residents each year and collect nearly $3 billion in taxes and fees. We understand that our services are vital to the daily lives of our customers, enabling them to live, work, drive, and thrive. We take this responsibility to heart and are dedicated to providing equitable and meaningful access to our services for every resident. If you are skilled in managing competing priorities and are ready to use adaptive leadership to direct a dynamic team, we encourage you to apply today! Duties As the Customer Record Support Supervisor, you will have the opportunity to support your team while contributing to a culture where employees feel valued and respected. Relying on your attention to detail, you will ensure balanced workloads and review your team’s completed work for accuracy. With a people-centered approach, you will provide consistent feedback, coaching, and assistance to your staff as they provide excellent customer service by ensuring our records are accurate. Your work in this role will have a direct impact on our ability to fulfill our purpose of helping every Washington resident live, work, drive, and thrive. Some of what you will do: Plan, assign and review the work of staff. Evaluate employee performance and prepare performance assessments. Assess training needs of staff and arrange or provide instruction. Assign, Review, and process executive level correspondence. Assist in interpreting licensing laws, federal regulations and guidelines, WACs, legislation, internal policies and procedures. Conduct stakeholder outreach regarding tow truck operations, Washington State Patrol, Department of Transportation, and Department of Social Health Services updates.