Services Account Executive

Contributes to the thinking of the Account Team and the Consulting account team. Determines planning prioritization for multiple assigned accounts. Proactively seeks customer feedback and insights on business priorities and objectives. Understands how to plan stakeholder connections, in alignment with the core account team. Proactively builds and maintains up-to-date knowledge of customer. Leverages Microsoft Consulting go-to-market scenarios to drive intentional customer conversations about Microsoft Cloud adoption. Identifies, qualifies, leads, manages, and closes strategic industry cloud opportunities on prioritized accounts. Orchestrates the consulting-sales relationship with the core account team, working closely with Enterprise colleagues. Leverages account team's insights. Builds quality, close plans for all qualified opportunities. Ensures all applicable leads and qualified opportunities are linked to customer priorities in the account plan. Drives discussions of terms and conditions. Maintains relationship with the customer to secure formal signing of contract.

• Accelerate Cloud Growth
• Proactively builds and maintains up-to-date knowledge of customer's business priorities, risks and challenges, internal landscape (e.g., organization structure, stakeholders, business performance), industry/sector challenges, regulations, trends, and futures (e.g., impact of artificial intelligence [AI], sustainability) to meet customer needs and drive customer satisfaction.
• Identifies, qualifies, leads, manages, and closes strategic industry cloud opportunities on prioritized accounts aligned to documented customer business value and outcomes.
• Leverages Microsoft Consulting go-to-market scenarios to drive intentional customer conversations about Microsoft Cloud adoption.
• Orchestrates the consulting-sales relationship with the core account team, working closely with Enterprise colleagues to ensure successful creation, maintenance, and execution of the Industry Solutions account plan components, and a positive One Microsoft customer experience.
• Builds quality, close plans for all qualified opportunities, initially (at qualified stage) comprising the core Budget, Authority, Need and Timeline (BANT) information and commercial strategy for the deal, and progressing to include detailed customer procurement process, risks, and issues.
• Maintains relationship with the customer to secure formal signing of contract and oversees the processing of that, including financial purchased orders.
• Drives smooth transition of sales-led accountabilities to delivery-led accountabilities.
• Supports win/loss reviews with sales and pursuit management, owns lessons learned activities to support improvements and efficiency for customers and peers.
• Identifies repeatable intellectual property that could be replicated and sold to other customers, increasing the sales team's ability to scale the solution and grow market share.
• Ensures all applicable leads and qualified opportunities are linked to customer priorities in the account plan.
• Maintains accurate Sales Stage, Forecast Recommendation, and Due Dates in required systems of record (e.g., Microsoft Sales Experience [MSX]) in alignment with close plan.
• Uses required tooling to report out the state of the business.
• Drives discussions of terms and conditions (e.g., scope, milestones, price) in collaboration with the entire account team and customer through multiple iterations to ensure agreement.
• Maintains productive working relationships with those involved in negotiation, persuading others without using manipulation, and driving a positive atmosphere during difficult objections and discussions.
• Proactively seeks customer feedback and insights on business priorities and/or experience.
• Anticipates issues/risks on customer satisfaction, determines the root cause of problems, removes blockers, and establishes recovery action plan to improve customer's overall experience.
• Understands how and when to escalate issues to ensure resolution.
• Understands how to plan stakeholder connections, in alignment with the core account team, building and strengthening relationships with the Microsoft overall account teams, solution teams, and other partner groups, through regular rhythm of connections where appropriate.
• Brings experience, insights, and perspectives from customer engagement to Microsoft business to drive deeper customer engagement.
• Supports the Microsoft overall account teams, solution teams, and other partner groups?
• Owns and maintains in agreement with the core account team customer and partner relationships, influences key decision makers, and leads effective rhythms of connection with customer and partner stakeholders.
• Determines planning prioritization for multiple assigned accounts based on customer needs, revenue importance, growth opportunities, and account risks.
• Proactively looks ahead and identifies actions required to develop Consulting catalog opportunities that are aligned with the account strategy, Microsoft's strategy, and Consulting catalog go-to-market solution plays.
• Leverages business outcomes specific to their industries across 3 horizons as a point of view/roadmap for digital transformation.
• Leads the virtual Consulting account team input to account team planning sessions, follows the common sales and delivery methodology for Microsoft, and provides updates per required account team governance and rhythms.
• Engages with internal and external stakeholders on business planning to review and plan for accounts, structures and leads account planning rhythm to set priorities, and aligns Solution Plays and opportunities, partners, focus, and resources to regularly update the plan, ensuring that the extended virtual team (inclusive of partners) and other stakeholders are working toward common goals.
• Contributes to the thinking of the Account Team and the Consulting account team to address immediate and longer-term priorities for meeting customer needs and Microsoft objectives.
• Leverages appropriate tools, frameworks, and methodologies to develop a deliberate approach to position potential modernization and digital transformation outcomes specific to their industries across 3 horizons which are aligned with customer's priorities.
• Understands the weaknesses and strengths of competitor solutions and footprints and leverage this knowledge in strategy and planning.

• Bachelor's Degree AND 4+ years industry sales experience in the commercial or public sector (e.g. Finance, Local Government) or related work OR 6+ years industry sales experience in the commercial or public sector (e.g. Finance, Local Government) OR equivalent experience.
• 2+ years consulting solution sales experience.
• Preferred Qualifications: Bachelor's Degree in Business, Information Technology (IT), or related field AND 6+ years industry solution or consulting sales experience in the commercial or public sector (e.g. Financial Services, Local Government) or related work OR equivalent experience.
• 3+ years consulting solution sales experience.
• 10+ years of sales experience in the healthcare and life sciences industries.
• Microsoft technology experience.

• Industry leading healthcare
• Educational resources
• Discounts on products and services
• Savings and investments
• Maternity and paternity leave
• Generous time away
• Giving programs
• Opportunities to network and connect

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.