Director Collections & Consumer Experience

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• Manages enterprise-wide implementation of revenue cycle best practices in hospital accounts receivable resolution.
• Oversees insurance collections, patient balance collections, and financial counseling.
• Serves as primary contact for consultation on best practices in collections, financial counseling, and self-pay management.
• Monitors core collection system usage and performance.
• Opens tickets and assists facilities in opening tickets when deficiencies are found.
• Ensures system optimization for efficient and accurate performance.
• Coordinates with Process Improvement and Business Supports Quality Audit, Training, and Education team to audit account follow-up activities and queues.
• Provides follow-up to business office leadership, including training on recommended processes and workflows.
• Informs Executive Director when issues are identified.
• Interfaces and assists in managing the Single Billing Office (SBO) model with vendor partners.
• Participates in the design, implementation, training, testing, and maintenance of collection systems.
• Evaluates and purchases collection and financial counseling tools and services to improve operational efficiency and performance.

• Strong computer skills, including competency in the core Microsoft Office applications
• Ability to quickly learn new hardware and software applications, including legacy/core patient accounting systems.
• Demonstrated ability to be self-directed and to work with minimal supervision/oversight
• Competency in Cerner Patient Accounting
• Competency in EPIC

• Benefits from Day One
• Career Development
• Whole Person Wellbeing Resources
• Mental Health Resources and Support

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