Patient Registration Associate

Acts as first point of contact for Kaiser Permanente members/patients and assists members/patients through registration process under minimal direct supervision.

• Acts as first point of contact for Kaiser Permanente members/patients and assists members/patients through registration process under minimal direct supervision.
• Makes members/patients and their needs a primary focus of ones actions; develops and sustains productive member/patient relationships.
• Greets each member with a smile, eye contact, proper tone and welcoming body language.
• Actively seeks information to understand member/patient circumstances, problems, expectations, and needs.
• Builds rapport, cooperative relationships and displays appropriate empathy with members/patients.
• Considers how actions or plans will affect members; responds quickly to meet member/patient needs and resolves problems.
• Follows processes, handles higher level customer issues, to include eligibility, benefit and billing concerns.
• Practices proper cash handling and reconciliation processes in accordance with established policies and guidelines.
• Responsible to collect all patient financial liabilities.

• Two (2) years of work experience involving public contact, clerical, reception.
• Two (2) years of work experience involving cash handling or cash balance or reconciliation to include one (1) year of work experience using multiple business software applications simultaneously.

• 401k matching
• Health insurance
• Travel benefits

Kaiser Permanente is a healthcare organization that provides medical services to its members.