Azure Advanced Cloud Engineer 2 Japanese Speaking

As a customer-focused Advanced Cloud Engineer, you are the primary engineering contact accountable for your customer's support experience on Azure.

• Track customer incidents
• Engage with strategic customers and partners
• Contribute to troubleshooting through diagnostics
• Communicate progress and next steps to customers
• Use engineering and support tools
• Identify and leverage developmental opportunities
• Serve as a connecting point between the product team and customers
• Handle critical escalations on customer issues
• Conduct in-depth root cause analysis of issues
• Partner with other teams to support delivery of solutions
• Collaborate with stakeholders to support delivery of solutions

• Bachelor's Degree Engineering, Computer Science, Information Technology (IT), Data Analytics/Science, Artificial Intelligence (AI), or related field
• 2+ years experience in technology industry, cloud, technical support, and/or customer experience engineering
• 2+ years of demonstrated experience supporting and troubleshooting enterprise level, mission-critical applications and infrastructure
• 1+ years of experience with being on-call and driving mitigation for mission critical incidents

• Health insurance
• Flexible work
• Discounts on products and services
• Savings and investments
• Maternity and paternity leave
• Generous time away
• Giving programs
• Opportunities to network and connect

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