Regional Director, Technology Operations

The Regional Director, Technology Operations works as a liaison between McKesson Technology and the US Oncology Practice (IT, management, and staff) to provide support, solutions, and resources for the practices in the US Oncology Network.

• Responsibility for the development and implementation of IT operational strategies to manage the delivery of IT services to US Oncology practices in your designated region.
• Oversee the activities and provides guidance to Customer Success Operations Managers and local Practice IT resources under their supervision.
• Utilizes data and analytics to understand customer issues, identify actionable insights, trends to devise optimal support and engagement model for Customer Success Operations team and business technology leadership.
• Delivers regular reviews of IT services and technical operational roadmaps with each assigned Practice and broader Customer Success IT Operations team.
• Manage and provide both remote and on-site assistance, as necessary, with daily IT operations duties at Oncology Practice locations.
• Identify opportunities to optimize operations, streamline processes, and drive digital transformation through automation, with the goal of delivering a customer-centric experience that prioritizes the needs and preferences of users.
• Understand US Oncology’s technology strategy and digital application portfolio and identify opportunities to improve practice & patient experience through technology modernization.
• Drive cross-functional strategic initiatives and projects at your practices, whether it be providing light project management and/or serving as a team representative.
• Collaborate with senior leaders to achieve shared business outcomes supporting practice operations and patient care services.
• Facilitate effective communication and collaboration with the US Oncology Service Desk to foster cross-team cooperation and knowledge sharing, enabling the timely resolution of day-to-day incidents, service requests from practices, and efficient change management processes.
• Serve as the primary escalation point for any IT-related concerns, problems, opportunities, or issues specific to oncology practices, ensuring prompt and effective resolution.
• Conduct regular check-in meetings weekly or biweekly, depending on the practice's size, with the local IT staff of each assigned practice.
• Deliver consistent status updates to the Regional Senior Vice President of IT, ensuring clear and transparent communications regarding the health of site operations and progress of initiatives and projects.
• Collaborate with Oncology practice leadership to develop appropriate budgets for each fiscal year, considering capital and operational costs, while exercising cost-consciousness in decision-making and resource allocation

• Typically requires 9+ years of professional experience and 1+ years of supervisory and/or management experience.
• Critical Skills: 9+ years of customer service, account management and IT operations experience
• Minimum 5 years of healthcare industry experience, preferably in physician practice and/or oncology, patient care services
• People management skills, with experience handling large teams, with a minimum of 5 direct reports
• Prior experience working with Physicians / administrators / clinical staff personal
• Strong executive presence and business acumen
• Demonstrates solid understanding of healthcare clinical settings or retail front door.
• Ability to build strong relationships and successfully motivate and inspire cross-functional teams.
• Strong technical acumen and deep comprehension of relevant principles, methodologies, and technologies.
• Proficient in leveraging business analytics to drive data-driven decision-making and deliver actionable insights
• Experience utilizing PowerBI, Smartsheet, Excel, Microsoft forms, etc. to analyze data to identify trends and optimize the environment
• Demonstrated project management skills
• Flexible to work in a adaptable work environment

• Medical, Dental, and Vision
• Health Spending Accounts
• Flexible Spending Accounts
• 401(k) (U.S.)
• Pension (Canada)
• Employee Stock Purchase Plan
• Mental Health Programs
• Flexible Schedules
• Paid Time Off
• Wellness Program
• Education Reimbursement
• Volunteer Opportunities
• Flexible Work Environment

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare.