Senior Data Center Technician

As a Microsoft Senior Data Center Technician (DCT), you will demonstrate expertise in standard processes and procedures for preparing, installing, performing diagnostics, troubleshooting, replacing, and/or decommissioning equipment, as well as a holistic understanding of the functions of, and interactions between, network and server equipment.

• Complies with Data Center business unit policies, procedures, and deadlines
• Provides guidance to other technicians on changes to processes and procedures
• Completes assigned tickets efficiently and in alignment with relevant Key Performance Indicators (KPIs)
• Escalates issues related to compliance or operational assurance activities to direct-line management
• Reviews Process Change Notifications (PCNs) and proactively shares relevant information to enable efficient workflow and evaluate impact on work execution
• Provides guidance and/or assists less experienced technicians with complex tickets or tasks
• Maintains expertise with the functions of, and participates in providing guidance on the interactions between cabling infrastructure, network, server, and storage equipment
• Reinforces a positive and effective team environment by sharing information and best practices with other shifts/technician teams
• Conducts, assists in conducting, and/or participates in daily safety briefings
• Completes required Environmental & Health Safety (EHS) training
• Provides other technicians with guidance to comply with safety procedures
• Escalates and/or seeks guidance from experienced technicians or direct-line management regarding client interactions
• Develops a comprehensive understanding of cross-functional Data Center processes to support partnerships with internal and external stakeholders
• Applies to but is not limited to US-based Data Center roles: Occasional climbing of ladders, Frequent climbing of stairs and/or ramps, Prolonged standing, Occasional lifting 50lbs / 22.5kg with assistive device

• High school diploma, GED, or equivalent and basic knowledge of computer hardware and components
• 2+ years experience supporting IT equipment or related technology
• Ability to work 12 hours shifts, including shift assignments during non-standard business hours
• Ability to meet Microsoft, customer and/or government security screening requirements
• Associate's degree in Computer Science or related field and/or equivalent work experience
• 2+ years experience working in a production, mission-critical 24x7x365 datacenter environment
• Applicable certifications: ASICS/Inventory Control, CompTIA (A+, Server+, Network+), Basic Structure Cabling (BSC), Data Center Foundation Certification (DCFC), Microsoft Certified Professional (MCP), Vendor-Specific Network Certifications

• Health insurance
• 401k matching
• Discounts on products and services
• Generous time away
• Giving programs
• Opportunities to network and connect

Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I DCT, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform.