AVP, Business Process Management

AVP, Business Process Management – Travelers Careers

• Partner with leaders across multiple business areas to ensure goals are aligned to overall business strategy.
• Own the execution of your business area’s multi-year strategic plan.
• Generate new ideas to meet business needs and improve overall business performance.
• Accountable for the buy-in and implementation of process improvement opportunities to drive business results across multiple portfolios.
• Maintain an understanding of the business transformation and the corresponding change management strategies to encompass all aspects of the strategic work.
• Maintain an understanding of marketplace and competitor trends and industry data and translate into the operations strategy.
• Manage business planning and budgeting, in addition to, driving the Cost Benefit Analysis discussions around hard and soft benefit realization and tracking.

• 12-15+ years in operations, process improvement, or consulting roles.
• 5+ years leading teams and managing people.
• Proven track record in insurance operations (P&C preferred) or similar complex service environments.
• Experience with large-scale transformation programs ($5M+ impact).
• History of building capabilities/practices from ground up.
• Familiarity with Six Sigma and Agile methodology.
• Demonstrated experience in developing and planning effective strategies, with the ability to lead a team to implement those strategies.
• Advanced leadership skills with the ability to coach and develop team members, leverage differences, and strategically align resources to accomplish key objectives.
• Exceptional communication, collaboration, and influencing skills with the ability to present complex information to senior leadership and functional partners in relevant business terms.
• Strong business acumen with the ability to problem solve, think critically, and operate strategically across the company.
• Comprehensive knowledge of trends, emerging platforms, and new technologies and ability to identify best practices and implement them into the organization.

• Health Insurance
• 401(k) matching
• Pension Plan
• Paid Time Off
• Wellness Program
• Volunteer Encouragement

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.