Customer Solutions Manager, 4th Estate Delivery Team

Customer Solutions Manager, 4th Estate Delivery Team - Job ID: 3076273 | Amazon.jobs

• Meet regularly with DoD mission owners and mission operation team leads to understand current and future plans, drivers, blockers and develop solutions.
• Work with DoD mission owners and AWS subject matter experts, solutions architects, and professional service engineers to develop solutions and oversee implementation.
• Meet regularly with DoD mission owners and mission development / operation team leads to oversee workload development/transition status, identify and remove development blockers, and develop plans for future enhancements.
• Solicit performance feedback, identify and eliminate blockers, identify and coordinate AWS resources needed to move workload development forward.
• Track and report transformation and capacity planning metrics to mission owners and AWS WWPS to ensure capacity and professional resources are provided ahead of demand.
• Meet regularly with DoD account managers to determine strategy, provide status, plan and manage transfer of new opportunities from prospect to workload in progress.
• Participate in and support DoD account manager customer engagements focused on moving from first-call to active project/program moving to AWS.

• 5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
• 2+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience
• Bachelor's degree in science, technology, engineering, math, business or equivalent
• Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams

• 401k matching
• Health insurance
• Flight privileges
• Equity, sign-on payments, and other forms of compensation

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