ServiceNow HR Product Analyst

The People Product Management (PPM) team is looking for an experienced ServiceNow Employee Relations product lead to partner with our People/HR teams to drive optimization through our enterprise technology solutions

• Work with the People organization as well as other members of the ServiceNow HR product team to define the product vision, strategy, and roadmap for HR service delivery within the ServiceNow platform
• Collaborate with partners, including business leaders, IS&T teams, and end-users, to gather and understand their requirements
• Translate business needs into product solutions
• Assist in maintaining a prioritized backlog of features, improvements, and bug fixes based on business value and urgency
• Participate in sprint planning, backlog grooming, and sprint reviews in collaboration with development teams
• Draft requirements and user stories, acceptance criteria, testing strategy and release plans
• Collaborate with UX designers to ensure a seamless and engaging employee experience
• Stay informed about industry trends, emerging technologies, and ServiceNow platform updates related to HR service delivery in the Employee Relations space, and find opportunities for innovation and enhancements
• Contribute towards continuous improvement of leading standard methodologies
• Influence decisions and facilitate change management through collaboration and leadership
• Maintain a level of constant and effective communication with leaders and subject matter authorities in a variety of business, functional and technology areas
• Specifically, focus on the Employee Relations module, ensuring its alignment with legal requirements, company policies, and standards in employee relations management
• Collaborate with Employee Relations business partners and specialists to understand their workflows and challenges, and translate those into effective ServiceNow solutions
• Ensure the confidentiality and security of sensitive employee relations data within the ServiceNow platform

• 5+ years of ServiceNow HRSD product experience, particularly in HRSD modules such as Case and Knowledge Management for Employee Relations, Employee Center Pro, Employee Journeys, and Employee Document Management
• Proven experience configuring, customizing, and implementing the ServiceNow Employee Relations module
• Experience delivering global, enterprise HR solutions that can scale
• Experience evaluating solution options and formulating business cases
• Ability to gain alignment between the technology and business strategy by proactive partnering with all levels
• Ability to use data and analysis to drive decision-making
• Outstanding communication and facilitation skills
• Experience presenting to senior leadership
• Proven success in creating efficient business processes and willing to challenge the status quo
• Demonstrated ability to complete multiple tasks under pressure
• Drives change laterally across regions and organizations using influence skills
• Maintains a positive attitude
• Thrives in ambiguous work environment

• Comprehensive medical and dental coverage
• Retirement benefits
• Range of discounted products and free services
• Reimbursement for certain educational expenses

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