Customer Service Agent, Red Coat (EDI)

Customer Service Agent, Red Coat (EDI)

• Coordinate with various business partners to ensure the efficient turnaround of aircraft, including all tasks necessary to handle customers and their baggage acceptance
• Proactively drive operational performance and excellence, cover GSC responsibilities, and ensure safety oversight when OSM and/or STM are not available (training provided)
• Facilitate communication and coordination with flight crews while on the ground
• Oversee check-in and ticketing sales functions, ensuring organization, flow, and exceptional customer service
• Address connecting flight failures and offer rebooking solutions to inconvenient customers
• Ensure operational readiness for same-day and next-day flights
• Greet customers proactively, assess their needs, explain Delta’s technology options, and direct them appropriately
• Keep customers informed and ensure efficient service delivery while displaying a positive image
• Practice safety-conscious behaviors, perform station compliance checklists, and conduct audits to maintain operational integrity
• Encourage and assist customers in utilizing airport technology for a faster and friendlier airport experience
• Coordinate and monitor all aspects of the operation to handle disruptions as quickly and effectively as possible
• Additional tasks may be required based on business and operational needs

• Must have valid and permanent authorization to live and work in the UK at the time of application
• Must be at least 18 years of age
• Fluent in English (written and oral)
• Minimum of 1 year of experience in an airport above-wing position (i.e Ticket/Gate Agent, Customer Service Agent)
• Able to read, write, and comprehend detailed job instructions
• Strong listening and communication skills to identify customer needs and provide appropriate direction
• Flexibility to work varying shifts, extended hours, and on call requirements
• Strong verbal and written communication skills using appropriate grammar, tone, and pronunciation
• Able to manage conflict and resolve problems effectively
• Possess basic computer skills and proficiency in Microsoft Office applications
• Able to balance multiple priorities within established time constraints
• No disqualifying history with law enforcement (required for airport access pass)
• Must be performing satisfactorily in current position
• Consistently prioritizes the safety and security of self and others
• Demonstrates that privacy is a priority when handling personal data
• Embraces diverse people, thinking, and styles

• 401k matching
• Health insurance
• Flight privileges

Delta Air Lines, Inc.