Technical Support Engineer SharePoint / Copilot

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture.

• Response and Resolution: You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices.
• Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.
• You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.
• Product/Process Improvement: You engage with Microsoft Engineering/Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements.

• Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 3+ years of technical support, technical consulting experience, or information technology experience
• OR 5+ years of technical support, technical consulting experience, or information technology experience
• Advanced experience with SharePoint Online and OnPrem architecture, site collections, and permissions management
• SharePoint development (e.g., SPFx, REST APIs, CSOM, PowerShell scripting)
• SharePoint migration tools and strategies (e.g., ShareGate, Metalogix)
• Performance tuning and diagnostics for SharePoint environments
• Copilot integration within SharePoint and Microsoft 365 ecosystem
• Microsoft Graph API and data connectors relevant to SharePoint and Copilot
• Familiarity with OneDrive, and Office 365 interoperability with SharePoint
• AI-driven productivity tools and automation within Modern Work
• Security features in SharePoint and Microsoft 365

• Industry leading healthcare
• Educational resources
• Discounts on products and services
• Savings and investments
• Maternity and paternity leave
• Generous time away
• Giving programs
• Opportunities to network and connect

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture.