Freight Agent - PHX

Provides friendly service to and maintains positive relationships with all internal and external Customers. Works in a cooperative spirit to ensure the success of our Company. Works in air freight facilities. May be exposed to a wide variety of weather conditions and jet and machinery noise and fumes. Responsible for opening/closing of the air freight facilities at which they are working. Handles Station AMS and radio communications traffic as needed. Checks Cargo information for each flight. Answers Cargo facility telephones. Resolve Customer situations by providing Positively Outrageous Service. Writes and submits irregularity reports as required. Checks cargo on hand to see that it is properly logged and accounted for. Checks that all board mail and Company material is dispatched and sent to indicated Stations. Responsibilities include greeting and handling Customers in a polite and friendly manner. Re-manifest cargo due to weight restrictions, delayed or cancelled flights, lost, delayed, or damaged shipments. Conducts Federally Mandated screening of all cargo shipments according to the Southwest Airlines TSA approved security program. Handles cash, checks, credit cards, and coupons as forms of payment for shipments. Computes charges, makes change and balances daily transactions. Handles any aspect of processing a cargo shipment by operating a computerized point-of-sale system; resolving related complaints and problems. Properly maintains and wears the uniform by Company regulations and presents a neat and professional appearance while on duty. Provides friendly service to all co-workers and Customers. Performs special task or assignments as delegated by Supervisor or Station Management personnel. Responsible for ground security and assuring operations follow security procedures. May perform the duties of an Operations Agent. Further information can be found in the Operations Agent Job Description. Must be able to meet any physical ability requirements listed on this description. May perform other job duties as directed by Employee's Leaders

• safely loading and unloading Southwest Cargo items onto the aircraft
• coordinating with Ground Operations Teams to meet flight departure and arrival timelines
• working together with the Freight Agent Team to prioritize shipping responsibilities and modify priorities as needed

• Ability to work well with others as part of a team
• Must be able to obtain and maintain GSC qualification
• Must comply with DOT drug and alcohol testing program
• Ability to read documents, follow instructions, learn and understand ramp operations procedures, rules and regulations

• Fly for free, as a privilege, on any open seat on all Southwest flights
• Southwest will help fund your Retirement Savings Plan, which includes a dollar-for-dollar 401(k) Company match contribution up to 10% of your eligible earnings
• Potential for annual profit-sharing contribution in the Southwest Retirement Savings Plan—when Southwest profits, you profit
• Competitive health insurance for you and your eligible dependents

Our Company Promise: We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.