Field Support Coordinator

The Field Support Coordinator (FSC) is responsible for the day-to-day activities related to sales support, operations, and education/training for the assigned Zone and its Markets

• Analyzes available data and reports to identify trends and make recommendations to Sales leadership on opportunities to improve business and sourcing results
• Delivers knowledge building and on boarding support to Sales leaders for recruits
• Provides meetings and event management support, including securing locations, development of agenda and content, event and vendor coordination, setup including managing costs to budget, and coordinating vendor payments
• Monitors worksite cases submissions to ensure sales completion of all activities to successfully implement cases and leads efforts to resolve issues
• Partners with the Zone and Sales leaders to support budgeting and expense management activities
• Monitors the metrics of the new Independent Agent experience
• Provides support for compliance with sales hardware (e.g., iPads, laptops, phones), and works to troubleshoot and resolve operational issues
• Assists home office resources in collecting and returning equipment from terminated employees
• Oversees execution of sales incentive programs within the Zone, including promotional efforts and monitoring, as well as the approval, ordering and distribution of awards and recognition
• Assists with office and facility management functions within the Zone, including liaising with corporate real estate functions for any broader facility needs and maintaining inventory of sales collateral and supplies
• Proposes process changes to support greater efficiencies for future rollout of new initiatives
• Establishes, reports, and monitors key success measures
• Must be able to tailor and adjust approach and engagement with both the captive and independent agent markets appropriately

• Technology proficiency – PCs, iPads, PowerPoint, Excel, Word
• Ability to learn and navigate internal systems
• Good verbal and written skills
• Successful and stable work history
• Detail oriented, planning, and organizational skills
• Must be willing and able to travel of up to 15%-20% as directed
• Bilingual English/Spanish preferred
• Bachelor’s degree or equivalent work experience
• 4+ years of hands-on administrative support experience in a fast-paced, sales-oriented environment
• Preferred experience with captive and independent agents’ training, onboarding, and issue resolution

• Health insurance
• Tuition reimbursement
• A company-match 401(k) plan
• Disability insurance
• Life insurance
• Employee referral bonuses

Combined Insurance Company of America is a Chubb company and a leading provider of supplemental accident, health, disability, and life insurance products in North America