Community Account Representative II

Responsible for increasing the number of active subscribers and product penetration in assigned multi-dwelling properties/communities by selling and promoting Comcast products including video, high-speed Internet, voice and XFINITY Home

• Demonstrates advanced knowledge of Comcast products, selling and promoting offerings to customers on-site within multi dwelling units
• Meets and exceeds sales goals including net add improvement and penetration goals as established by local market
• Drives customer acquisition, awareness, retention and interest in XFINITY products, bundles and offers at the property level
• Proactively follows-up with customer and property staff as appropriate regarding sales, product, technical, or customer care issues
• Leads fast resolution of product and customer care issues across customer care, billing and technical support as a single point of contact
• Develops strong working relationships with property management and leasing staff of MDU properties and leverages their support through onsite programs and events
• Calls on and visits all new build MDU properties on regular and consistent basis prior to and following occupancy
• Manages and attends frequent on-site events to generate subscriber growth
• Ensures that Comcast services are available prior to occupancy dates
• Effectively utilizes Microsoft Office, Google, Facebook, Twitter, mobile apps and other software programs and social media to drive online marketing efforts
• Consistent exercise of independent judgment and discretion in matters of significance
• Regular, consistent and punctual attendance
• Must be able to work nights and weekends, variable schedule(s) and overtime as necessary

• Customer-Focused
• Workplace Organization
• Relationship Building
• Persuasion
• Technical Knowledge
• Self Motivation
• Communication
• Critical Thinking Problem Solving
• Resilience
• Professional Integrity

• Medical, prescription, vision, and dental insurance
• 401(k) savings plan with dollar-for-dollar matching
• Paid time off including eight observed company holidays and flex time
• Exclusive perks + discounts, including tuition assistance, commuter benefits and more!

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